What is crisis management?
A crisis is an emergency, an unexpected happening that can lead to significant material loss, in either short or long term. A crisis is not manageable by using existing day-to-day processes and resources.
Crisis management
ECMP offers consultation in crisis situations to:
- Help you develop a communications strategy for all affected stakeholders
- Help you execute the delivery of that strategy
ECMP offers the following tools:
- Holding statements
- Q&A documents
- Press releases
- Key messages
- Spokesperson briefings
- Media monitoring
- Corrective recommendations
- Organisation of interviews, press briefings, etc.
- Live crisis support, press office etc
Crisis preparation
But, it is better to be prepared. ECMP can support your company or organisation in crisis preparation:
- Raise awareness among the senior management of the importance of effective crisis management
- Identify potential weaknesses in the management of communication during a crisis
- Offer the opportunity to test existing practices and procedures.
ECMP offers the following tools:
- Vulnerability / risk assessment (reputational and operational)
- Audit and review of risk and crisis management arrangements
- Construction and revision of crisis communication manuals
- Contingency plan writing
- Crisis simulation exercises
- Product recall planning
- Stakeholder relationship mapping
- Issues awareness workshops
- Issues management and monitoring
- Media training
- Media analysis